Frequently Asked Questions
Everything you need to know about our premium loose leaf teas and delivery.
How should I store my loose leaf tea to keep it fresh?
To maintain optimal flavor and aroma, store your tea in a cool, dry place away from direct sunlight, moisture, and strong odors. We recommend using airtight tins or opaque containers.
What are your shipping rates and delivery times within the UK?
We offer standard and express shipping options across the UK. Standard delivery typically takes 2-4 business days, and we offer free shipping on orders over a specific value as indicated at checkout.
Do you offer international shipping?
Yes, we ship our premium tea blends to various countries worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
Can I return tea products if I am not satisfied?
Due to the food-based nature of our products, we can only accept returns on unopened and sealed tea pouches within 14 days of delivery. Please contact our support team to initiate a return.
Are your tea bags plastic-free?
While we specialize in loose leaf tea, any pyramid tea bags we stock are made from corn starch or other biodegradable materials and are 100% plastic-free and compostable.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.